Assertiveness is a vital social skill and core component of emotional intelligence. Because interpersonal conflict is common in life, we need an effective way to handle these situations, and assertive ...

Firmness can co-exist with kindness. When you stop confusing being 'nice' with being passive, you learn that true ...

Being assertive is a core communication skill. Assertiveness can help you express yourself effectively and stand up for your point of view. It can also help you do this while respecting the rights and ...

The relationship between subordinate assertiveness, leader behavior, and subordinate role stress was investigated for a sample of professional librarians. This exploratory study used, as a theoretical ...

On Monday, I posed the question of which of the 15 "sub-scales" of emotional intelligence (aka EQ) were the most important to sales professionals. According to sales guru Rob Scher, the key scales are ...

Imagine that you are standing at the end of a very narrow bridge. You want to cross but at the other end someone else has the same idea. What do you do? Do you let the other person proceed, do you ...

Do you know the difference between passive, aggressive, and assertive behavior? Many of the questions and comments I receive from women are around understanding the difference between passive, ...

One of my recent coaching clients, whom I’ll call Rodney, was senior director of sales for a medium-sized company. Rodney had a reputation of being a bully. He ordered people around, very rarely ...

Throughout our lives we will be presented with many difficult situations, ranging from someone being mean to us in school to possibly the loss of a job in adulthood. It seems like every day the world ...