Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

We ran our first test of our automated calling system, One Call Now, this morning and should be able to use it tomorrow morning for that ice storm the forecasters keep discussing. The system, with ...

The accuracy of Hawk-Eye and Foxtenn are allowing tournaments to reduce the number of officials on the court. By Stuart Miller The ball streaks through the air toward the base line, topspin yanking it ...

With the massive scale of the pandemic hitting every country hard, one organization in the U.K. was recently recognized for it’s role in helping inform the public through an unprecedented time. In ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

Automated phone call programs can be an effective way for health systems to ensure that older adults are getting important information about care plans or to notify them of follow-up appointments post ...

The phone call that some Superior residents received Monday night wasn't a prank. The automated voice asking for help finding a missing 8-year-old boy was legitimate. The community alert targeted the ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Google’s AI Search Mode Adds Gemini 2.5 Pro, Automated Calling, More Your email has been sent Gemini 2.5 Pro and Deep Search are only open to Google AI Pro and AI Ultra subscribers, who also receive ...