Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Whether you’re launching a new business or trying to ...

The Pixel 9 series launched with AI-powered features like Call Notes, which provides call recording, transcription, and summaries in the US, where the standard Google Phone app call recording isn't ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

Samsung’s upcoming One UI 8.5 update is expected to include a new automatic call screening feature. New code suggests that users will have multiple control options to customize when automatic call ...

Google’s AI Search Mode Adds Gemini 2.5 Pro, Automated Calling, More Your email has been sent Gemini 2.5 Pro and Deep Search are only open to Google AI Pro and AI Ultra subscribers, who also receive ...