Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

With the massive scale of the pandemic hitting every country hard, one organization in the U.K. was recently recognized for it’s role in helping inform the public through an unprecedented time. In ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

The accuracy of Hawk-Eye and Foxtenn are allowing tournaments to reduce the number of officials on the court. By Stuart Miller The ball streaks through the air toward the base line, topspin yanking it ...

PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

Google’s AI Search Mode Adds Gemini 2.5 Pro, Automated Calling, More Your email has been sent Gemini 2.5 Pro and Deep Search are only open to Google AI Pro and AI Ultra subscribers, who also receive ...