IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.

19 July 2006 MUSCAT -- Bahwan CyberTek group, in association with Infoline LLC, has initiated a six months' intensive (1,000 hours) call centre training for an initial batch of 25 trainees who have ...

An airline was selected as the winner of the “Most Effective Contact Centre Training Program” award at a gala ceremony in Edinburgh for its New Hire Induction Training program, which was hailed by the ...

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...

1:52 CRA call centres slow to answer, give inaccurate advice, auditor general says A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...