“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The first time your "low fuel" gauge lights up, you fret about running out of gas. When you make it to the gas station easily, you aren't as concerned the next time. And so it goes, until one day, ...

Have you ever cut a corner, perhaps not using a checklist, or skipping a preflight, and then caught yourself doing it again? Nothing bad happened the first time, but that was the beginning of the ...

As an aerospace student at Florida Tech in 1986, Mike Ciannilli had a hard decision to make: go see the launch of the space shuttle Challenger or take his physics exam which was happening at the same ...