Waiting expectations matter. Customers are more frustrated by unexpected delays than by long waits. Gaps break loyalty. When reality doesn’t match expectations, customers feel regret, complain or ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE: GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the results of a new consumer shopping survey, ...

Avoid overpromising. Trust is built by establishing realistic expectations and then overdelivering. Overdelivery doesn’t mean working for free or providing services at a significant loss. Small, ...

Retention isn’t a separate department trying to fix what acquisition broke; it’s the natural outcome of a promise kept, on a ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

Take the word “no” out of your vocabulary. Instead, we find a way to give them a “Yes, and….” The best customer service salespeople talk only 30% of the time because the other 70%, they spend ...

For the first time in ages, technology advancements feel on pace with the big ambitions we have as marketers. Personalized experiences at scale, strong alignment between different marketing ...

The transformation towards digital banking is not just a trend; it is a fundamental change in the industry. Consider these statistics: 91% of consumers view digital banking capabilities as crucial ...