Looking for IT career advice? Post your question here, and we'll get our experts to answer. Q. Ever since I graduated with a "_blank"="" class="c-regularLink" target ...

How much does a Technical Customer Support Engineer make? The average salary for a Technical Customer Support Engineer is $110,890 per year. Typical salary ranges from $80,000 (at 25% percentile) to ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...

When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...