Customer experience is a way to set your organization apart. And it all starts with your culture. Expectations for customer experience are higher than ever. From Amazon anticipating when you’ll run ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

What makes a customer loyal to a brand? What keeps them coming back? The answer to this is simple: excellent customer experiences. Not only will they come back time and time again, but they are ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

Generative artificial intelligence (AI) describes algorithms that can be used to create new content, including audio, code, images, text, simulations, and videos. Generative AI algorithms use machine ...

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey. In partnership ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

Consumers’ expectations for what constitutes a great car-buying experience has changed significantly in the wake of the pandemic. And dealers that are slow to adapt to the “new normal” and meet ...

The metaverse, a virtual reality–based successor to the internet that is populated with live people, is yet another new digital space where brands can more fully engage with their customers. But, many ...

Today brands are competing for both mindshare and dollars — and consumers aren't giving everyone equal attention. Since most consumers can list the top five brands they love buying from, and the ...

You probably have heard of those special dates on the business calendar. Think National Fun at Work Day, Employee Appreciation Day, National Bike to Work Day, or even National Salesperson Day. While ...

Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here’s what businesses can do to shift their customer experience to the ...