IVR是一种呼叫中心软件功能，可通过向客户提供如何路由自己的选项来迎接客户并帮助他们进行自我分类。 IVR是如何工作的 ...

综合语音平台的内核是一套IVR SERVER系统。然后，在IVR SERVER内核上加载用户所需要的各种流程。从而完成用户所需要的各种功能。如：话费催缴、话费查询、故障申报（112）、报时（117）、查号（114）。 IVR（Inactive Voice Response）SERVER系统的最大特点就是用户可以 ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...