Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

How much does it cost an organization when "people don't know what to do?" When “how to” knowledge is not managed properly big problems can easily ripple through an entire organization and can prevent ...

Legal Tech's Predictions for Knowledge Management in 2025 A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics. It is now more than 20 years since the first ...

Executives are laser-focused on optimizing their most valuable assets – people, intellectual property, and proprietary technology. But many overlook one asset that has the power to drive revenue, ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...