Tristar Products Inc., marketer of the Jack Lalanne juicing products, experienced 15 percent to 20 percent call blockage with its previous call center. It’s latest direct response call center, LiveOps ...

The growth of online shopping over the past year has awakened the industry’s need for more remote-friendly customer service capabilities that engage shoppers at any time across all touch points, ...

In the world of contact centers (aka call centers), innovation is out there; it’s just not always immediately visible. One of the forces of innovation on the employment/employee side comes to us from ...

SCOTTSDALE, AZ--(Marketwired - Sep 7, 2017) - Liveops, Inc., the leading provider of on-demand skilled workforces for customer service and sales, announced today that it has named Greg Hanover as the ...