Dec 18 (Reuters) - An inquiry ‌into Optus's emergency services telephone number outage ‌in Australia, which resulted in two deaths, revealed a series of failures during a firewall upgrade that left ...

Dec 18 (Reuters) - An inquiry into Optus's emergency services telephone number outage in Australia, which resulted in two deaths, revealed a series of failures during a firewall upgrade that left ...

Optus has released a much-anticipated review into September's network failure that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths.

SYDNEY (Reuters) -Optus, Australia's No. 2 telecom carrier, said on Sunday that a departure from regular processes on a network upgrade sparked a technical failure that disrupted emergency call ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

Australian phone company Optus will implement any recommendations from an independent review, Chief Executive Officer Stephen Rue said, after an emergency call outage that resulted in at least two ...

Greens senator Sarah Hanson-Young has slammed Optus’ “culture”, accusing it of putting “profits ahead of safety and its customers” after the embattled telco released findings of an independent probe ...

Optus network customers have reported more emergency triple-0 call failures outside the hours of recently confirmed outage periods in September. Those outages resulted in hundreds of emergency calls ...

The organisation warned Optus of the 'thousands' of complaints, but says Optus failed to take heed of the notice with complaints still continuing to come to ACMA. The investigation found most ...

Optus management has been sharply criticized in an independent review into September’s fatal emergency call outage, which found that a series of avoidable failures and cultural shortcomings at the ...

Optus has been crowned the global king of social media customer service at the international contact centre awards in Las Vegas. The telco nabbed two prizes at the event: best use of social media ...

Nicholas used to work for Edelman. Edwina Luck does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no ...