Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

Singtel-owned Optus has signed a deal with global customer service desk [24]7, which will provide Optus customers live support, seven days a week, via a click-to-chat app. Optus uses the [24]7 Assist ...

Despite the strong words used against government amendments to key National Broadband Network legislation last week, Optus has now welcomed the passage of the legislation through the Senate. Last week ...

“Optus was first to launch eSIM support for mobile phones to Australians in April 2019 and today’s innovation transforms the consumer journey with a process that regularly takes days (waiting for SIM ...

Optus has announced it will offer a range of support measures for customers impacted by severe weather events across NSW. Optus MD of Marketing & Revenue, Matt Williams said: “We have all seen the ...

In an Australian first, Optus is the first mobile network provider in Australia to allow customers to connect to a mobile network using an eSIM via an app on their phone. Optus was first to launch ...

Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a ...

Optus has switched on Voice of WiFi (VoWiFi) support on its network, allowing customers with compatible handsets to make and receive calls using a local Wi-Fi network instead of the telco’s mobile ...

A national identity and cyber support charity say they are enduring the "toughest" period in the organisation's history following the Optus data breach. IDCARE says it fielded a months' worth of calls ...

GREENVILLE, S.C., Jan. 14, 2021 /PRNewswire/ -- Duke Energy (NYSE: DUK) announced today it has deposited $5 million into Optus Bank, a Black-owned bank based in South Carolina, furthering the ...