While the science of quality measurements is still in its infancy, Jennifer Malin, MD, staff vice president, Clinical Strategy, Anthem, said these metrics have allowed her and her team to open the ...

Process time refers to the time spent to complete a process. You can measure process time through the use of a time study. Time studies are resource-intensive, both from a time and cost perspective.

The Journal of Personal Selling and Sales Management, Vol. 14, No. 4 (Fall, 1994), pp. 55-65 (11 pages) Previous studies of sales performance have not used process measures to evaluate the sales ...

The following represents disclosure information provided by authors of this manuscript. All relationships are considered compensated. Relationships are self-held unless noted. I = Immediate Family ...

At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

Every company has issues — things that go bump in the night. When mistakes happen (both system and human), people tend to want to play the blame game. This is ...