SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

Here’s what customers say about HDI training: “Our instructor was an exceptional presenter. He skillfully connected the course material to real-world situations, making it much easier for me to grasp ...

HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to help organizations and ...

Across organizations of all types, manager training is broken. To start, many managers don’t get any training at all. According to a 2018 study by West Monroe, a digital consulting firm, 59% of ...

Many startup managers find themselves in leadership roles because of their technical skills or entrepreneurial drive, not necessarily because they’ve been formally trained in the art of management.

It’s generally agreed upon that skilled jobs require some amount of formal training—you probably wouldn’t hire an electrician with no training or a doctor who hadn’t been to medical school. But for ...