IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support. IBM took part in this ...

Hoping literally to bring users more in touch with its on demand technologies, IBM on Monday announced the opening of a new technology center in Gaithersburg, Md., to help users implement a number of ...

IBM plans to invest $40 million over the next five years to support SAP applications on its System z mainframe, a move that includes increasing the size of its engineering staff for customer support.

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

Lenovo is turning to its longstanding partnership with IBM to improve its customer service with blockchain and AI-powered tools. Under the new, multi-year agreement, Lenovo will use IBM's tools to ...