Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Generative AI has the potential to transform the customer experience (CX) landscape, ...

Enhancing security, transparency and user control in data ownership, blockchain technology can introduce reputation score mechanisms to maintain high data quality and trust. The current landscape of ...

The value of data to modern businesses helps them to know customers better, make better decisions, and boosts ROI, and form mutually beneficial and profitable business relationships with other ...

Edouard Mathieu is head of data at Our World in Data, a project of the Global Change Data Lab, based out of the University of Oxford, UK. Rich countries are now winding up intense COVID‑19 vaccination ...

Consumer trust can make or break a business, and the evolving technological landscape is raising new questions about how to demonstrate fairness. As companies turn to larger and new data sets to make ...

Data is the lifeblood of the digital economy, powering everything from the personalized experiences that propel engagement to the artificial intelligence (AI) systems that promise to usher in the next ...

Imagine purchasing “up to” a gallon of milk for US$4.50, or paying for “up to” a full tank of gas. Most people would view such transactions as absurd. And yet, in the realm of broadband service, the ...

Today's vehicles are more connected than ever. Whether it's in-vehicle Internet access, gesture-controlled entertainment systems, or high-tech cameras designed to recognize the vehicle's surroundings, ...

Sascha Meinrath has advised Consumer Reports regarding their Broadband Together initiative and is the founder of the Open Technology Institute. Imagine purchasing “up to” a gallon of milk for US$4.50, ...

Antivirus software provider AVG has fulfilled its CEO's pledge to create a one-page privacy policy -- and now tells us exactly what user data is collected for sale. This week, the firm released its ...