传统制造业一直被视为非洲大陆吸纳其大量劳动力的“希望工厂”。然而，在自动化浪潮冲击下，这条依赖工厂的“老路”正日益收窄。如何解决非洲青年未来的就业问题？近日，《经济学家》刊文《呼叫中心可能成为非洲的金矿》（Call Centres Could Be ...

在BPO 行业部署 AI 的一个结果，是数据采集量出现爆炸性增长。AI 生成的通话记录、翻译工具、情绪分析以及许多其他流程，正在以远超人工速度的方式大量积累数据。这正成为行业面临的下一个巨大挑战。

随着人工智能（AI）与机器人流程自动化（RPA）技术的成熟，传统业务流程外包（BPO）行业正迎来深刻转型，从依赖廉价劳动力转向依赖高价值的人才与智能服务。这场变革正在推动整个行业进入一个“再造能力（reskilling）”的时代。

For companies, being overwhelmed with daily operations while neglecting to focus on core essentials can be one of the biggest traps for small- and medium-sized enterprises (SMEs) and startups. It’s ...

The Life Sciences BPO Market is expanding rapidly, driven by rising R&D costs, increasing regulatory complexities and the growing need for operational efficiency across pharma and biotech sectors.

Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

The promise of ongoing innovation is often one of the primary reasons companies consider business process outsourcing (BPO). Each BPO provider’s marketing heavily touts their ability to drive constant ...

Indian BPO exports stand at USD 45 billion, making up 20% of overall outsourced spends. These exports have grown at a CAGR of 7.8% between FY2015–25, which is 250–300 basis points higher than global ...

New York, Sept. 05, 2023 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "BFSI BPO Service Market: Trends, Opportunities and Competitive ...