Mexico has prepared a new legal and policy framework to upgrade its cybersecurity defenses. The plan sets out a national ...

Smaller BPOs in the Philippines are coming under scrutiny as authorities investigate whether some are secretly operating as ...

Technology professionals in Argentina overwhelmingly prefer to be paid in U.S. dollars or cryptocurrencies such as ...

Indra Group has finalized an agreement to sell its Business Process Outsourcing (BPO) operations to Teknei, a Bilbao-based ...

The pandemic accelerated the move towards a digitized global economy that was already well underway. The demand for tech talent, oversubscribed prior to COVID-19’s arrival, has been exacerbated ...

It’s 11 at night in Bangalore, India’s tech capital, but Gaytri, a software developer at a top-tier IT services firm, is still glued to her laptop. “I logged in at 10 in the morning. I won’t be ...

In 2011, there were only 500 companies specializing in IT services in Ecuador. Today, according to the data from the Ecuadorian Chamber of Innovation and Technology (CITEC), there are around 3,000. Of ...

Beyond the hassle and the unwanted media attention, cyberattacks can be quite costly for BPOs. Cybersecurity is a growing concern for practically all industries. BPOs, though, find themselves among ...

One after another, Wall Street firms are announcing job cuts in the name of AI-driven innovation. But critics argue AI is just a convenient scapegoat, and the real forces behind the layoffs lie ...

The closure of a facility operated by French BPO giant Teleperformance (TP) in Guyana has ignited a wave of speculation. Whispers have grown so loud that some media outlets are now claiming the entire ...

Tech giants, including Microsoft, Google and Amazon, warned H1-B Visa employees this week against leaving the country for fear of not being allowed back in, the latest twist in an ongoing conversation ...

Every year, Nearshore Americas recognizes the very best of Nearshore services through its annual “Best of Nearshore – Nexus Illuminate Awards.” The awards are presented during our annual Nexus ...