For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

CNET's Marguerite Reardon offers advice on whether Comcast's new $45 a month Xfinity Mobile service is really a good deal. Marguerite Reardon started as a CNET News reporter in 2004, covering ...

Just when you thought Comcast couldn’t get any worse… The results are about as amazing as you’d expect. When Block informs the representative that he wants to cancel his service, the representative ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

Last week, I wrote about the story of Conal O'Rourke. After a year of being dissatisfied with his Comcast service and persistently complaining to the company, O'Rourke was fired by his employer, ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...

NEW YORK—Comcast is set to go mobile. The cable and Internet provider spelled out the details Thursday on the wireless service that CEO Brian Roberts announced in September. The newly branded Xfinity ...

Sasha Zbrozek lives in Los Altos Hills, California, which he describes as “a wealthy Silicon Valley town,” in a house about five miles from Google’s headquarters. But after moving in December 2019, ...