J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which ...

TROY, Mich.--(BUSINESS WIRE)--Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the 14th consecutive time, Consumer Cellular has earned the J.D. Power Award for ranking #1 among Wireless Value Mobile Virtual Network Operators (VMVNOs) for ...

Verizon Communications Inc. reported robust financial results for the second quarter of 2025, achieving an industry-leading wireless service revenue of $20.9 billion and expanding its customer base ...

Troy, Mich.: 6 Feb. 2020 — The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the J.D. Power 2020 U.S. Wireless Customer Care ...

Months of building and preparation and weeks of staff training will culminate Monday as the new Verizon Wireless customer service center takes its first customer call. Staff have been looking forward ...

WESTLAKE VILLAGE, Calif.: February 5, 2015 — Satisfaction with wireless carrier customer care service is positively impacted by the increased use and improved performance of online channels, ...

People Like Wireless Service Best When It Doesn't Involve the Big 3 Carriers In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.

Update: A tweet by Verizon Wireless customer service indicated the texting outage that affected many East Coast users was resolved by 9 a.m. We experienced an issue impacting texting services for some ...