Its AI Companion will reduce friction around finding and reserving meeting rooms, while also meeting need for space ...

WFM needs forecasting, support wants ticketing, and marketing adds a chatbot. But together, it’s a Frankenstein of CX tools.

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Chief Technology Officer EMEA at Zendesk, where he champions digital transformation and helps organizations leverage ...

Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.

With voice and AI together, enterprises could capture their employees’ informal voice conversations and perhaps automate even ...

Revamping its global channel program helps support partners while communicating the value of on-prem/cloud combinations.

By implementing Anthropic’s Model Context Protocol Apps framework, Claude and Slack users can boost collaboration across ...

According to Deloitte’s State of AI report, the main worries organizations have about AI could be solved with better data ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

Overcoming early pilot fatigue with agentic AI requires measurable productivity benchmarks, data readiness, and organizational alignment.

Enterprises can turn copilot demos into production tools by investing in clean data, unified access, and ongoing evaluation.