Anyone who’s ever worked in a contact center or call center knows how difficult it is when call volume starts to rise quickly. Which callers do you prioritize first? What if there aren’t any more ...

RingCentral RingCX provides powerful tools for contact center workforce optimization to enhance efficiency and customer interactions. Optimize your contact center with RingCX workforce tools. Improve ...

Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips. Get a holistic view of your entire business with Insights, your tool for ...

Tech adoption in the classroom has increased over the past two decades. Interactive whiteboards, tablets, and laptops have all but replaced the chalkboards, textbooks, and clunky desktop computers of ...

In a business context, outbound calls mean any calls your organization makes rather than receives. The term is usually applied to calls made by agents in a call or contact center, often for sales or ...

Call center metrics are essential performance indicators that measure the effectiveness, efficiency, and customer satisfaction levels of contact center operations. These quantifiable measures help ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

With over 400,000 customers and millions of global users, we quite literally help the world connect every day. If you want to know more about RingCentral (not Ring Central), you are in the right place ...

Chat, meet, share files, and collaborate freely with AI messaging designed to work your way.

Communication channels are numerous and vitally important to our lives. Just think about how many you engage with in the average week. Count every platform you check and every way people reach you. It ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...