Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

SAN FRANCISCO (KRON) — Service on BART’s Green and Red lines has been restored after earlier problems Monday. Monday’s disruption was the latest in BART’s ongoing series of service problems. According ...

Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...

Responding to problems in a live-service game is like having a 'big clock,' says Battlefield 6 director: 'You measure and value your time to the player' so they know you're paying attention ...

U.S. elections are sending a consistent message: Americans are deeply frustrated with their government’s inability to solve problems.

Live service games have taken on plenty of criticism over the years, and for good reason. Most of it has been pointed directly at their monetization models. Whether it’s battle passes or rotating ...

(KRON) — Bay Area Rapid Transit (BART) said that an “equipment problem” Saturday night halted service in the Transbay Tube in all directions. BART issued the service alert at 8:19 p.m. in a social ...

AT&T will erect a new light standard with a cellular antenna attached on property owned by Highlands School District. The Harrison Township commissioners voted 4-0 at its October meeting to approve a ...

In the past week, the outages at Microsoft Azure and Amazon's AWS cloud service led to widespread disruption of services that covered everything from Office 365 to Xbox. The service disruption was a ...

This video recounts a first-hand experience with Tesla Service, highlighting service challenges faced right before a holiday road trip and the resolution sought. Featured topics include insights on ...