Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.

Discover how to save on T-Mobile Business Internet and phone plans, from sign-up perks and switching rewards to bundled ...

With major call center concerns surfacing at Baltimore Gas and Electric, the Maryland Public Service Commission held a ...

Laura Deal is also a Bell Mobility customer in Iqaluit and has complained to Bell about this issue. In a message to CBC, Deal ...

Marketing and customer success expert, Chinelo Ngene, warns that Nigerian businesses are now paying a high price for years of ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

The AI identity crisis is here. Imagine a phone conversation where you only later realize the “person” was AI. This is already happening. Most consumers cannot reliably tell human agents from AI voice ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

The post Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her ...

Recently, the spirit of idleness lured me into Facebook. I went to ‘Facebook’ instead of ‘bookfacing’. I was scrolling down ...