Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Discover how to save on T-Mobile Business Internet and phone plans, from sign-up perks and switching rewards to bundled ...

PolyAI helps casinos, banks and medical companies field and answer calls from customers using artificial intelligence and is now valued at over $750 million.

With major call center concerns surfacing at Baltimore Gas and Electric, the Maryland Public Service Commission held a ...

After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

Lara Pritchard, a Charter Communications spokesperson, said the layoffs will not affect service for Spectrum customers in ...

A customer sued Verizon after it refused to unlock his iPhone. The court ruled in his favor, forcing Verizon to refund the ...

The post Call Center Worker Relieved To Quit Her Job, And Also Witness Her One-Year-Old Using Way More Common Sense Than Her ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...