Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

Nouryon advances South America growth strategy with new customer experience and innovation center in Brazil for its home and ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

WellStreet Urgent Care, the health system urgent care development and operations partner of choice, is closing the year with patient volumes exceeding 2.2 million and more than a dozen new urgent care ...

Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human ...

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

The marketplace call center for Blue Cross Blue Shield of Michigan, the state’s largest public health exchange insurer, has ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...

Contentsquare brings AI-driven customer understanding to Shopify’s global commerce ecosystem  New York, December 17th, 2025 — Contentsquare, a leader in AI-first digital analytics, today announced a ...

A WARN notice filed by Charter Communications with the state of Maine on Wednesday indicates 176 employees of the Spectrum ...

Charter Communications, known for its Spectrum services, filed a WARN notice with the state of Maine on Wednesday.

Job market experts view planned layoffs by Charter Communications in Portland as an early indicator of further disruptions.