Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on ...

Gartner® Recognizes ValueSelling Associates in the 2025 Market Guide for Sales Training Service Providers, Worldwide report ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

In any industry, neglecting core operations to chase short-term savings can ultimately cost more than it saves.

In a key reform introduced in June 2025, DFS began ranking public sector banks, private sector banks and public sector ...

SmartAC, the premier B2B SaaS platform providing smart monitoring, analytics, and an end-to-end customer engagement for HVAC service providers to accelerate sustainable, long-term growth, today ...

TTEC is a CX company that offers a wide variety of jobs. Here's everything you need to know about TTEC jobs and their work from home offerings.

Finance Ministry ranks banks, insurance firms on grievance redressal quality & timeliness. Aim: faster TAT, transparent communication, better service.

In order to improve the grievance redressal framework, the finance ministry has initiated the ranking of public sector banks, private sector banks and public sector insurance companies, based on ...

Starting a business is often described as one of the most challenging yet rewarding endeavors an entrepreneur can pursue. However, the reality is that many independent startups struggle to survive ...

✳ Department of Financial Services (DFS) streamlines and strengthens grievance redressal mechanism in banks, financial ...