Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on ...

Gartner® Recognizes ValueSelling Associates in the 2025 Market Guide for Sales Training Service Providers, Worldwide report ...

A customer services apprentice undertaking her training through City of Wolverhampton College beat off tough competition to ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

RestoPros of Tulsa, a leading restoration services provider serving the greater Tulsa metropolitan area, emphasizes its ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

In any industry, neglecting core operations to chase short-term savings can ultimately cost more than it saves.

The Accra West Region of the Ghana Water Limited (GWL) joined the rest of the world to commemorate Customer Service Week 2025, with a week-long celebration aimed at appreciating customers and recognis ...

SmartAC, the premier B2B SaaS platform providing smart monitoring, analytics, and an end-to-end customer engagement for HVAC service providers to accelerate sustainable, long-term growth, today ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, offering omnichannel support, and rewarding loyalty.

TTEC is a CX company that offers a wide variety of jobs. Here's everything you need to know about TTEC jobs and their work from home offerings.