Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

A newly rebranded company has emerged from the roofing technology division of Energy Service Partners (ESP). The thriving QNTUM (QNTUM.com) home services business is now an independent company, ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

Discover how to save on T-Mobile Business Internet and phone plans, from sign-up perks and switching rewards to bundled ...

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

The AI identity crisis is here. Imagine a phone conversation where you only later realize the “person” was AI. This is already happening. Most consumers cannot reliably tell human agents from AI voice ...

Some Beaver County residents say they were charged twice on recent trash bills from Valley Waste Service, prompting confusion ...

A Houston family says they waited nearly three years for a headstone they paid for in full. After repeated delays, they ...

The findings suggest that confidence in data quality may be masking widespread accuracy issues. Nearly seven in ten respondents (69%) reported finding errors sometimes, often, or very often, ...

New Jersey American Water announced today it signed an agreement to acquire the water system in Hopewell Borough for $6.4 million. This announcement follows a referendum vote in November of 2025 in ...

ModelOp's 2025 AI Governance Benchmark Report showed that speed, scale, and trust are the defining factors for the next era of enterprise AI. It highlighted a persistent gap between AI investment and ...