Housecall Pro, a leading software platform for home service professionals, announces the release of its new report, "The New ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

Discover how to save on T-Mobile Business Internet and phone plans, from sign-up perks and switching rewards to bundled ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

The Spanish Congress has just approved a revolution in customer service law with a long list of clauses that protect us from ...

Relying on traditional verification methods puts retailers in a vulnerable position of missing fraud signals. At the same ...

Some Beaver County residents say they were charged twice on recent trash bills from Valley Waste Service, prompting confusion ...

In order to manage client interactions, address problems, and improve customer happiness, contact centers are essential. AI ...