Overview AI in banking boosts efficiency, productivity, and customer service with advanced automation and analytics.Financial ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

The innovative AI-powered features serve to improve customer experience, shorten response times, elevate performance levels, and establish a framework of innovation in government service delivery ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations ...

Crisis communication strategies include being transparent, acting quickly, training spokespeople and using social media to ...

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

Paddy Power Betfair was hit with a £2m Gambling Commission penalty today, coming at an incredibly politically sensitive time ...

AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the complex problems that build loyalty.

Businesses in 2025 are adopting AI powered customer feedback tools to analyze feedback with AI, streamline customer feedback ...