Here are some of the many ways digital assistants can boost workplace productivity. This could be the biggest advantage of ...

A select group of super-regional convenience store chains proving that loyalty isn’t just transactionally earned at the ...

Costco is known for customer service, but some shoppers can't help making etiquette mistakes. Here are the behaviors which ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Many people will be shocked when they discover the intricate rules — and lack of supporting paperwork — when filing 2025 ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

We’re harnessing the power of generative AI and our Customer Zero approach to develop the Employee Self-Service Agent. Microsoft is a huge and complex organization, with more than 200,000 full-time ...

Our employees are using the power of AI to accomplish their facilities-related tasks much faster with the Employee Self-Service Agent, built on Copilot Studio. Julie is a typical Microsoft employee, ...

A video shows a Burger King manager — who also owns the franchise — ordering an irate female customer to leave after she tried to get an employee disciplined for allegedly misgendering her, despite ...

Trump’s 'no tax on tips' policy may prompt restaurants to rethink service fees for large parties. The new “no tax on tips” law could push many restaurants to reconsider their mandatory gratuity ...

A Starbucks spokesperson said demand for the limited-edition item “exceeded even our biggest expectations” Starbucks Starbucks released glass Bearista cups as part of its new holiday merchandise on ...

MINNEAPOLIS — Target Corp. is launching a new store‑floor initiative obligating employees to smile, make eye contact and greet customers when they approach, according to internal guidance the company ...