Amazon is one of the world's largest retailers, which means it has perfected the process of quickly fulfilling orders to a science. Still, that doesn't mean mistakes don't occasionally arise. If you ...

Gmail users have been sweating over security recently, after Google reportedly sent notifications to its 2.5 billion users warning of a serious security issue. Now Google is denying these reports, ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

It’s no secret that customer service matters to today’s customers. But exactly how much it matters really can’t be overstated. Fact: 80% of buyers today agree that the experience a company offers is ...

The way you communicate with your customers sets the stage for how your brand is perceived. Are you friendly, formal, empathetic, entertaining, or informative? Your agent may have provided a ...

If you're a Gmail user, you may soon see a new prompt in your inbox—and it's not just another pop-up to click away. Google is now rolling out a privacy-related update that gives users a clear choice: ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

Gmail users on Android devices can now chat directly with Google’s AI assistant, Gemini, about their emails in the Gmail app. Google rolled out the new feature, Gmail Q&A, on Thursday to users who pay ...