Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

The price of a steak dinner can be pretty exorbitant, even at a chain restaurant, so it's important to know which steakhouses ...

Target customers and employees reported issues affecting everything from the company’s returns and fulfillment systems to its curbside or online pickup services.

As the name suggests, the Hisense TV uses QLED technology (stands for Quantum Dot Light Emitting Diode), which adds a layer ...

Scammers are flooding restaurants with fake Google reviews in hopes of scoring a ransom. The search engine recently launched a new process ...

Traditional QSRs re losing market share to specialized "monofood outlets" that excel in unique flavor, simplicity and ...

You ordered the exact brake pads your car needs and paid for expedited shipping. Now, you're refreshing the tracking page for ...

Coffee remains a staple around the world, so maybe it's a good idea to own some coffee companies. Yet when looking at coffee ...

In today’s click-and-ship era, a team of Styles journalists set out to identify the best of the brick-and-mortar shops.

Calum Laming, the British Airways 'Head of Customer Experience', has quit the airline. To be fair to Calum, he held out ...

Local stores can keep prices competitive enough, and customer budgets remain about where they’ve been in past years.

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...