RH Training and Development is set to host a one-day public training programme on "Creating and driving KPIs in your ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

New businesses can significantly improve their chances of success by focusing on the right performance metrics from day one. This article compiles essential KPI strategies from industry experts who ...

In December 2020, Amazon Web Services (AWS) committed to investing hundreds of millions of dollars to provide free cloud computing skills training to 29 million people worldwide by 2025. More than a ...

Longtime readers might have noticed that I rarely spend much time writing about macroeconomic issues. One of my core beliefs is that it’s almost impossible to predict the direction of interest rates, ...

The U.S. economy faces a slowing economy amid growing concerns about the labor market, headwinds from tariffs and a weak manufacturing sector, according to a basket of economic indicators. The Leading ...

Fears of a recession are back on investors’ minds. But predicting the onset of an economic downturn, let alone the length and severity of one, is difficult even for the experts. As a rule of thumb, ...

Purpose: This study aimed to analyze the association between technical-tactical performance indicators and the set outcome, game phase, and set score difference ...

Global companies today face a paradox. Search is more important than ever, yet how it’s managed across markets is often inconsistent, inefficient, and misaligned with broader digital goals. Too often, ...