Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

There are several businesses and attractions open in Vancouver on Christmas Day if you're looking to get out and have some ...

The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination.

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license ...

All customer service centers of the Louisiana Office of Motor Vehicles are being affected by a statewide network outage. "The ...