Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Mechanics Bank recognized Johanna Beer, Emily Cline, Abby Kaufman and Abby Snyder with its most prestigious award.

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

One Redditor's frustrating experience with a Samsung software update led to customer service pushing for a new purchase.

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

California's new Assembly Bill 578 seeks to enhance consumer protection in food delivery, requiring transparency, human ...

Scammers pretending to be Walmart employees are preying on consumers, according to the FCC. Here's what to watch out for.

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

With the participation of representatives from government and semi-government entities, suppliers, and members of the ...

Many workers fear artificial intelligence is coming for their jobs, an idea bolstered by warnings from AI leaders and ...

A 26-year-old man from Bihar has been arrested by the cyber cell of Delhi Police crime branch for allegedly creating fake website of a popular travel and hotel booking website, impersonating its ...