Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

Most recently of Nintex, Amit Mathradas has a proven record in incorporating AI into platforms ...

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

The concerns and priorities of organizations have mostly stayed the same, with some changes regarding real-time and siloed ...

As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

Putting less time and money into governance and guardrails has amplified the AI trust issues enterprises are experiencing.