Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI ...

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is ...

AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...