Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

During the power outage following the winter storms of 2021—known in Texas as Winter Storm Uri—Rita, an Indigenous woman who ...

Barclays 23rd Annual Global Technology Conference December 11, 2025 4:55 PM ESTCompany ParticipantsNitesh Sharan - ...

When a shy 9-year-old boy on TennCare sought braces to allow his right front tooth to grow in, TennCare refused to pay for it ...

Over the next few weeks, millions of Americans will shop for health insurance online. Many will find comprehensive plans through Affordable Care Act marketplaces like HealthCare.gov. Others will be ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

MAULDIN, S.C. - The city of Mauldin continues to be a prime destination for businesses in South Carolina. On Wednesday morning, Mayor Terry Merritt cut the ribbon on a new Samsung customer service hub ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. Armen Kirakosian, Global Senior Manager, Learning ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...

Baxter officially opened its new Customer Experience Center in Raleigh, North Carolina, this week. “The center is designed specifically to showcase our ecosystem of connected care solutions across ...