In an industry built on relationships, one of the most revealing signs of change may be how rarely underwriters now use their voices. “We had a junior underwriter, and this happens quite a bit,” said ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

What do Benjamin Franklin and Steve Jobs have in common with people who are great at customer success? They are all polymaths — at least to some degree. People who are polymaths have a wide range of ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Sep 02, 2025, 12:06pm EDT According to IDC, 67% of CIOs report ...

Verizon will soon cut a yearslong perk despite recent customer losses. Verizon (VZ) has made some controversial changes to its phone plans over the past year. In March last year, Verizon increased the ...

The Tigers took a surprising swing with their first-round pick in the MLB Draft, selecting Tampa-area high school shortstop Jordan Yost at No. 24 overall, a move that had scouts and analysts doing a ...

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Take an early look at the T-Mobile Starlink satellite phone service which is available to Android and iPhone owners on every phone carrier. If you're interested in trying out the T-Mobile Starlink ...

Nyinahini (Ash), June 21, GNA – As part of efforts to empower young people with employable skills, MTN Ghana has presented certificates and start-up tools to 12 trainees, who successfully completed a ...