Abstract: By immersing trainees in a virtual space and conducting customer service training with customer avatars, physical training facilities are no longer required and customer service training ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

Joseph Saveri Law filed the claim on behalf of New York-based neuroscientists Susan Martinez-Conde and Stephen Macknick, whose scientific publications were included in the online pirate library known ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

We all know that AI-driven e-books on Amazon have been a huge problem for the past few years. Each month, between 10,000 and 40,000 e-books are released that utilize ChatGPT or other AI platforms.

Anthropic has settled a class action lawsuit with a group of fiction and nonfiction authors, as announced in a filing on Tuesday with the Ninth Circuit Court of Appeals. Anthropic had won a partial ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

This is the first time a judge found that an AI company's use of copyrighted material is fair use. Katelyn is a writer with CNET covering artificial intelligence, including chatbots, image and video ...

Soon after a landmark ruling deemed that when Anthropic copied books to train artificial intelligence models, it was a “transformative” fair use, another judge has arrived at the same conclusion in a ...

A U.S. judge ruled Meta's AI training on copyrighted books qualifies as fair use, dealing a blow to 13 authors. The decision follows a similar ruling favoring Anthropic, though courts warned AI ...

Meta Platforms Inc. escaped a first-of-its-kind copyright lawsuit from a group of authors who alleged the tech giant hoovered up millions of copyrighted books without permission to train its ...

What just happened? A federal court has delivered a split decision in a high-stakes copyright case that could reshape the future of artificial intelligence development. US District Judge William Alsup ...