Despite making calls for six weeks, submitting his ID three times and sending emails to executives, a customer hits a wall ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

As the holiday season ramps up, Amazon has sent out a a warning to millions of customers aimed at helping stem the rise of ...

Amazon is not just nudging shoppers to be careful this holiday season, it is issuing a direct warning that millions of its ...

Amazon has seen an increase in North Korean IT workers attempting to get jobs at the tech giant, schemes motivated by ...

Amazon plans a new rush pickup service for one-hour in-store orders, strengthening rapid delivery and click-and-collect ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Amazon is giving money-back guarantees to help attract customers to its new wholesale air cargo business, which aims to use ...

Enterprise Tech Leaders to Define the Industry's Future for AI-Driven Customer Experiences, Collaboration and Secure Communications ...

The Worcester County Sheriff's Office is teaming up with Amazon to help residents protect their packages from theft during ...

Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...