Arguably, there is a direct correlation between the quality of the IT service experience that a user receives and the sophistication of the service desk software upon which the organization relies.

Atlassian, the company behind software like HipChat, JIRA, Confluence, and Bitbucket, is today announcing that it’s breaking the JIRA issue and project tracking software into two separate products.

From cloud document repositories to more powerful reporting and analytics tools, take Jira to the next level with these third-party tools As agile teams get used to managing backlogs and requirements ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...