Located in AIRC 2005, the IRT Service Desk team is your go-to for technology services and support - with a variety of ways you can connect with us.

Abstract: Workflow is used to support and connect business processes (BP) in organizations. Historically, it is used to define the control of how tasks are coordinated and executed. Its importance has ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...

Atlassian users are experiencing degraded performance amid an 'active incident' affecting multiple Jira products since morning hours today. Jira, Jira Service Management, Jira Work Management and Jira ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to ...

Welcome to CircleXO, an open-source platform designed to streamline your team's workflow by integrating essential tools into a single, easy-to-use interface. CircleXO connects Jira, GitHub, Discord, ...

On April 1, 2026, we are deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application. Its end of support date will be June 30, 2028. We are encouraging customers to ...

After researching and extensively testing the top 14 project management software tools currently out there, we found that the best Jira alternatives are: Jira is a titan in the project management ...

Choosing the right software to help run your business — from seamlessly managing projects to organizing work — is essential to ensuring your operations are as efficient as possible. Though both ...

Jira is a better choice for project management, while Confluence is best for maintaining a knowledge base. Read on to compare features, pricing, and alternatives. Jira and Confluence are two popular ...